Tuesday, September 26, 2006
HP iPaq rw6828
"when it works, they are great.. & when it won't, they'll cost you a fortune"
HP initiative motto on rw6828 : Designed in Asia for Asia
HP describes the rw68xx handheld as a "designer" device that's been built from the ground up to "reflect the young Asian consumer's chic, minimalist style today".
*faint*
come to think of it.. just mention HP ipaq, i got a chilled.. like those eerie cold wind pass thru your body in the midnight - and go straight into your bone!
1st incident : just got it less than a day, tested immediately - the screen went blank after a while, went dead.. button all hang, OS hang, need a reset via stylus.. and this process is on-going
--> direct 1-to-1 exchange
2nd incident : 2 weeks after e 1st incident, no sound coming out from the PDA speaker but surprisingly, with a headset plug-in, is working.. once plug-out, is a PDA without a Phone!
--> technical support
HP : hello, how may I help you?
kok : i got problem with my PDA
HP : can i have yr model and serial number
kok : i tot i already key-in just now
HP : err.. can i have it?
kok : ok lor.. the serial no n product no is : ...
HP : ok, what is the issues?
kok : no sound from my pda speaker, but can work with headset
HP : oh.. can you open any mp3 now, got sound?
kok : opened, no sound
HP : move the speaker slider up n down..
kok : done, no sound
HP : plug-in the headset and plug-out
kok : done, no sound
HP : can you try slowly plug-in and plug-out the headset 10 times
kok : har?
HP : just plug-in n out..
kok : err... like that also can?
HP : how's the result?
kok : more than 10 times.. no sound
HP : ok, then i guess what you can do is to send back to service centre
kok : oh.. is that so? then thank you very much lar
fxxx... damn...
wtf is this, unacceptable!
plug-in and plug-out repeatedly to make the sound back?
if one day the speaker fail twice... so i must get ready my headset and keep plug-in and out repeatedly like an idiot to make the sound back?
fine... i do an intensive search and found out that this is a known issue/bug for this series and a lot of users already make official complain to HP.
most users hope to get a firmware upgrade which .. dunno when!
so i can't do anything beside sending back to service centre (SC)
SC also got policy lei, 4-6 working day... so what do you think?
i log an official complain to HP Singapore, telling that guy :
- whole s'pore not only HP got PDA phone
- Sony, Nokia, O2, Moto... they got service centre which attend customer immediately
- why HP can't do that?
- do HP treat this PDA phone as a PDA or PDA phone?
- since u dare to venture into PDA phone business, you should have the capability to run the service centre like others, not the stupid policy of 4-6 working business day policy
- so in a week period, u expect me to buy an additional phone to standby for this PDA phone?
balbir : sorry sir, i'll expedite yr case as soon as possible. normally it'll take 3 business day to resolve everything.
kok : you better let me know what they do to my PDA
kok : i want to know precisely what they do, what they upgrade, exchange or repair or firmware/software upgrade
balbir : sure, i'll follow up and update you
kok : thank you.. i dun wish to get back that PDA and get this intermittent problem again
balbir : sure, no problem. once done, i'll personally call your handphone
kok : thank you
VERDICT : 3 out of 10
An expensive venture (experiment) by HP into PDA phone business
Pro : Windows Mobile 5
Cons : un-intuitive menu, expensive new faults found on daily basis
Opinion/Issues so far :
- screen distorted in direct sunlight, see nothing
- yellowish screen compare to o2 n dopod
- speakers stop working intermittently
- miss call for no reason
- miss sms for no reason, and come in only when u dial-out
- battery indicator can stop working as it like
- previous alarm times don't go away
- awful position of time
- no international warranty
- sms and ring sound inaudible
- can't use BT headset with wireless
- slow processor with WM5
- stupid positioning camera button
- low quality camera 2mb
- wifi search for its own even u turn it off
- after sales service sucks now
It's a taste of what could be, but falls short of the mark - and at that price, you'd have to have a love affair with HP to buy this product.
sMurFy at ... [ 11:01 PM ]
================================================================
================================================================
